Privacy policy

Last updated: 25.02.2025

Welcome to Carts! Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, website, or any related services (collectively referred to as the "Service").

By using Carts, you agree to the collection and use of your information as described in this policy. If you do not agree with any part of this policy, please do not use our services.

  1. Information We Collect

    We collect different types of information to enhance our services and provide you with the best experience.

    1. Information you provide directly

      When using Carts, you may provide us with:

      • Personal Information: Full name, email address, phone number, and delivery address.
      • Payment Information: Credit/debit card details, billing address, and transaction history. (We do not store sensitive payment details; they are processed securely by payment providers.)
      • Order & Preference Data: Details about your catering orders, food preferences, and favorite vendors.
      • Customer Support Information: Any details you provide when contacting us for inquiries or complaints.
    2. Information We Collect Automatically

      We may automatically collect:

      • Device Information: Device type, operating system, unique device identifiers, and IP address.
      • Usage Data: Pages visited, time spent on the app, and interactions within the application.
      • Geolocation Data (if enabled): To provide accurate delivery services.
      • Cookies & Tracking Technologies: We use cookies and similar technologies to improve your experience and analyze user behavior.
    3. Information from Third Parties

      We may receive additional data about you from:

      • Social Media Platforms: If you log in via Facebook, Google, or Apple, we may access your public profile, email, and basic information.
      • Payment Providers: Information about your transactions for fraud prevention.
      • Marketing Partners: Data related to your engagement with our advertisements.
  2. How we use your data

    We use your personal data for the following purposes:

    • Providing and Improving Our Services: Processing orders, personalizing recommendations, and enhancing user experience.
    • Managing Financial Transactions: Ensuring secure payments and preventing fraud.
    • Communicating with You: Sending order notifications, promotional offers, and service updates.
    • Enhancing Security: Detecting and preventing fraud, unauthorized access, and security risks.
    • Analyzing Performance & Enhancements: Monitoring app usage, analyzing data, and developing new features.
    • Legal Compliance: Ensuring compliance with local laws and regulations.
  3. How we share your data

    We do not sell your personal data. However, we may share certain information in the following cases:

    1. With service providers

      We may share your data with third parties that provide services to us, such as:

      • Payment Processors (to handle financial transactions securely).
      • Logistics and Delivery Partners (to fulfill catering orders).
      • Cloud Storage & Analytics Providers (to store and analyze data).
    2. With business partners

      If you participate in services linked to Carts, such as loyalty programs or promotional campaigns, we may share relevant data with these partners.

    3. Legal compliance & protection

      We may disclose your information if required by law, to protect our rights, or to prevent fraud and security threats.

    4. Business transfers

      If Carts undergoes a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

  4. How we protect your data

    We take security seriously and implement measures to safeguard your information, including:

    • Encryption: SSL encryption to protect data during transmission.
    • Access Controls: Restricted access to personal data for authorized personnel only.
    • Data Retention Policies: We retain data only as long as necessary for business or legal purposes.

    While we strive to secure your information, no system is 100% safe from risks, so we encourage caution when sharing personal details online.

  5. Your rights & choices
    1. Controlling your data

      You have the right to:

      • Access your personal data and request a copy.
      • Correct inaccurate information if it is incomplete or incorrect.
      • Request deletion of your data if it is no longer needed.
      • Opt out of marketing communications via app settings or the unsubscribe link in emails.
    2. Managing cookies

      You can adjust browser settings to block or delete cookies, but this may impact your experience with the app.

  6. Children’s privacy

    Carts is not intended for children under 13 years old, and we do not knowingly collect their information. If you are a parent or guardian and discover that your child has provided us with personal data, please contact us for its removal.

  7. Updates to this privacy policy

    We may update this policy periodically to reflect legal requirements or changes in our services. Updates will be posted on this page with the latest revision date. Your continued use of Carts after any changes signifies your acceptance of the updated policy.

  8. Contact Us

    If you have any questions about this Privacy Policy or how we handle your data, please contact us:

    Thank you for trusting Carts!